We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable. Special order items are also non-refundable.
To follow-up on the status of your return, please contact us at firstname.lastname@example.org.
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at 833-433-4800 or email email@example.com with details of the product and the defect. You will need to have an RMA approval # to process this transaction.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
Some items are non-refundable and non-exchangeable. These include:
No returns on Electrical Parts, Decals, Marks, or Emblems.
All other returns subject to a 25% restock fee.
All returns must be in original packaging.
All returns must have a return authorization #.
Oversized boxes will cost more to ship. We will contact you if a shipment cost has changed.
Please be sure you want something before you order it! In the unfortunate event that you have to cancel your order with us or change an item after your order has been placed, please be aware that in some situations an item has to be ordered from our distributors. Once your item has processed and shipped to us from the manufacturer or distributor, there is no stopping it!! Cancellation of an item or order at this point will be subject to the above return policy. Post-order size changes will be subject to the appropriate exchange fee.
BUY NOW, SHIP FAST, SHIP FREE on orders over $45
Thanks to our centrally located shipping hubs, our customers enjoy fast shipping on thousands of items.
- In-stock orders usually leave our warehouses within 1-2 business days, but orders can sometimes take up to 72 hours to leave the warehouse.
- After shipment, allow an additional 2-5 business days for delivery.
- Once shipped, we will email you with an order confirmation and tracking information.
Items that require freight shipping are not subject to free shipping. If you have chosen an option other than freight for an item that requires it, we will contact you to allowing either freight to be paid for or a refund to be permitted.
SHIPPING NOTIFICATION AND RECEIPT
Most items do not require a signature upon delivery, though the carrier may add a signature requirement based on the delivery location if they feel that leaving it may create a risk. LTL freight deliveries also require a signature. Note that the person signing must be 18 or older.
ITEMS NOT RECEIVED
If tracking shows your order was delivered but you have not yet received your order, please give us a call. Most times this can be resolved within 2-3 business days.
We carefully package each order to prevent damage, but accidents do happen. If your product arrives damaged, please follow these steps:
- Call us within 72 hours of receiving damaged items.
- Take a photo of damaged items.
- Keep all packaging and packing material.
- Prepare the damaged merchandise for pickup.
*Note: If you receive a freight shipment that is visibly damaged, refuse delivery and do not sign anything.
AS ALWAYS WE'RE HERE TO HELP. CONTACT US.
Rogue Truck Support Team
Mon - Fri: 9 a.m. - 6 p.m. ET
Sat & Sun: Closed